Privacy Policy
How Grand Slam Vacays LLC collects, uses, and protects your information.
This Privacy Policy explains how Grand Slam Vacays LLC ("Grand Slam Vacays," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit our website, contact us, stay at a property we manage, or receive messages from us.
1. Information we collect
Information you provide to us
- Contact form submissions: your name, email address, phone number, and the content of your message.
- SMS opt-in: your mobile phone number, your consent selection, and the date and time you submitted it.
- Guest and reservation communications: where applicable, your name, contact details, reservation dates, the property you are staying at, and the content of messages you exchange with us about your stay.
- Other communications: information you include when you call, email, or text us.
Information collected automatically
When you visit our website, our website platform may automatically collect technical information such as your IP address, browser type, device type, pages visited, and referring website, and may use cookies or similar technologies for site functionality and analytics. You can control cookies through your browser settings.
2. How we use your information
- To respond to your inquiries and requests.
- To provide guest support and coordinate reservations, including confirmations, updates, and check-in and checkout information.
- To coordinate property maintenance, cleaning, and service visits.
- To send text messages to people who have opted in to our SMS program.
- To operate, maintain, and improve our website and services.
- To comply with legal obligations and protect our rights.
3. SMS messaging and consent
We send text messages only to people who have affirmatively opted in, and only for non-marketing purposes: guest support, reservation confirmations and updates, check-in and checkout information, and property-related service notifications. Submitting our general contact form does not enroll you in text messages. Consent to receive text messages is not a condition of any purchase.
When you submit our SMS opt-in form, the submission, including your phone number, your consent selection, and the date and time, is recorded in our customer communication platform so that we can honor your preferences.
You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us using the details below. Message frequency varies. Message and data rates may apply.
4. How we share information
We do not sell your personal information. We share information only as described below, and in all cases subject to the SMS restriction in Section 3:
- Service providers that help us operate our business, such as our website, customer relationship management, email, and messaging platforms. These providers process information on our behalf to deliver their services to us.
- Booking platforms through which a reservation was made, as needed to manage that reservation.
- Property service providers, such as cleaning or maintenance personnel, limited to the information needed to complete a service at a property.
- Legal and safety reasons, when required by law, legal process, or to protect the rights, property, or safety of our business, our guests, or others.
- Business transfers, in connection with a merger, acquisition, or sale of all or part of our business.
5. Data retention
We keep personal information for as long as it is needed for the purposes described in this policy, including to provide our services, maintain records of communication preferences and opt-outs, resolve disputes, and meet legal obligations. When information is no longer needed, we delete it or de-identify it.
6. Data security
We use reasonable administrative and technical measures to protect personal information. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your choices
- Text messages: reply STOP at any time to stop receiving texts.
- Email: contact us to stop receiving non-essential emails.
- Access, correction, and deletion: you may ask us to access, correct, or delete personal information we hold about you by contacting us below. We may need to verify your identity and may keep certain information where required by law.
8. Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Third-party websites
Our website may link to or embed content from third parties, such as booking platforms or form providers. Their privacy practices are governed by their own policies.
10. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
11. Contact us
For questions or requests about this Privacy Policy or your information, contact:
Grand Slam Vacays LLC
2389 Main Street, Suite 100, Glastonbury, CT 06033
Email: [email protected]
Phone: +1 (575) 680-7393
See also our Terms & Conditions and SMS Consent page.